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Read all of the latest news from HavenZone... Including latest security alerts...

  • Pros and Cons: DECT & WiFi Voice

    • VoIP
    • by HZ Sales Team
    • 01/30/2019

    Companies around the world are embracing a new type of workspace when designing their offices, hybrid and mobile friendly. This isn’t a surprise, as recent studies show that employees are spending 50-60%¹ of their time at the office away from their desk. Companies and organizations are looking for unified communication solutions that not only support their workforce communications, but also its mobility. Because of this, it’s important that you stay up-to-date on the current state of IP devices on the market that support this freedom of movement within an organization. Two of the most common solutions out there are DECT and WiFi Voice, lets go over the pros and cons of both.  Digital Enhanced Cordless Technology (DECT) Deployment Tried and true, DECT technology is one of the most reliable options out there. For over 20 years telephony specialists and installers have been turning to the DECT base station and handset combo to bring mobility to communication deployments. With good reason too, DECT was specifically design for voice applications. The system operates on its own isolated frequency, meaning voice quality hardly ever suffers unless you leave the range of the base station. More-over, if the range needs to be extended the technology is there to do it in the form of signal repeaters and multi cell systems. You may be wondering where the downfall is here. To find it, you only have to look at the final invoice you hand to your client when the deployment is finished. A smaller DECT deployment is affordable enough, one base station, five handsets, you’re all set. Problems arise when you need to provide multi-cell systems made up of hundreds of handsets and 100+ base stations. You run into an infrastructure nightmare that could turn more price-sensitive customers away. This is one of the major downfalls of DECT that is making WiFi voice a more appealing option for large-scale solutions.  WiFi Voice Deployment As time goes on technology will continue to improve right along with it. Before VoIP there was ISDN, before ISDN we had the PSTN; I won’t take us all the way back to when telegraphs were the revolutionary way to communicate, I think you get where I’m going here. The UC industry is seeing a similar situation as WiFi voice stability is improving and becoming a more scalable solution for VoIP. Businesses are moving to mobile friendly floor plans, we know this, and wireless networks are already becoming a status-quo in the workplace. As long as you’re creating a WiFi solution for a customer’s IT solution, you can merge their mobile UC needs right along with it. This means a lower deployment cost for you and your customer, an easier installation and configuration process, and a streamlined infrastructure. Just like with DECT though, there are pitfalls with WiFi voice. You may have experienced one of them if you decided to give WiFi voice a shot as little as a couple years ago, the consistent quality of a call is just not as good as DECT. This is primarily due to multiple device types using bandwidth through an access point. Unlike a DECT deployment, the WiFi AP is processing VoIP devices, laptops, and smart phones all at the same time and in varying amounts. QoS (Quality of Service) standards are still developing in the industry when it comes to optimizing WiFi access points for VoIP mobility. That being said, large strides are being made that is causing WiFi voice to catch up with DECT quality. QoS Standards are Evolving for VoIP Technology manufactures aren't in the dark about the cost saving benefits and superior infrastructure opportunities with WiFi voice. When it comes to larger mobile unified communications deployments, WiFi voice is going to be the new standard in the same way VoIP became the new standard over ISDN/PSTN. QoS standards are playing a huge part in this. At Grandstream for example, our GWN series of WiFi access points have been developed with WiFi voice in mind. Advanced QoS standards have optimized WiFi VoIP handsets, such as our WP820, so they can perform over our access points nearing the same quality as a multi-cell DECT deployment.  

  • How to choose a VoIP Service Provider

    • VoIP
    • by HZ Sales Team
    • 03/15/2017

    Choosing a service provider might seem like an easy task. When it comes to VoIP however, there are a few housekeeping items to keep in mind. Before you sign up with your preferred provider, I’m going to walk you through a few key points to look out for when choosing a VoIP service provider. Make sure your Internet connection can handle VoIP- It’s important to check that your Internet connection and speed are VoIP ready. You will not only be using the Internet for data, but will also be running your entire voice and video communications platform over IP. Having a consistently fast Internet connection is vital. Also important is making sure that your VoIP connections won’t be effected by packet loss, latency and jitter. Our engineers recommend speeds of 1Mbps for bidirectional video calls and 100 kbps for bidirectional voice calls with a delay of no less than 150 ms. MegaPath offers a comprehensive speed test that also measures other important factors. Check it out here. Compare options to save money- One of the best things about VoIP is the rich telephony features that comes with the IP device, not with the service. With VoIP, you don’t have to pay for extra services like three-way calling, call waiting or forwarding.  Most VoIP features come from your IP endpoint, and all you need is a VoIP service to take advantage of them. This can potentially save you hundreds of dollars per month compared to your current landline connection. Also, take a look at what you are currently paying for international or out-of-area calls with your landline provider. A great feature of VoIP is that out-of-area and international calls are done through the Internet vs. an analog line— eliminating long distance costs entirely. Choose between different VoIP service options- There are hundreds, if not thousands, of VoIP providers out there that range from free or basic providers, hosted or cloud providers, and SIP trunk providers. The best choice for you will come down to the extent of your needs. Free/Basic Providers: If you need one or two lines or just want to communicate with mobile device and computer apps, free or basic services like Skype and Google Voice are a good choice. Businesses: SIP Trunking or Hosted/Cloud: For business needs, we recommend a hosted/cloud provider or a SIP trunk provider. Both of these offer comprehensive VoIP service plans that not only support voice communications but will also support video, data and mobility options. If want complete control of your solution, purchase an IP PBX (like the GrandStream UCM series) and then purchase SIP trunk service from a VoIP provider. This allows your entire network to be built and housed on your physical location. If you want the bulk of your network and your network settings to be off-site and controlled by someone else, choose a cloud/hosted provider and simply connect your endpoints back to that provider. Residential: Residential VoIP services replace existing phone lines at home and most commonly require an ATA for easy analog-to-VoIP adaption. Most business VoIP providers will offer residential service as well as more basic plans ideal for residential use. Most residential users will be best served by a cloud/hosted service. Pay Attention to contracts, terms, guarantees, compatible equipment, number portability, etc. – Pay close attention to any contracts, terms, guarantees (or lack-there-of), equipment policies, annual fees, etc. Be sure to research the terms and conditions of service providers as some will require contracts while others will not. Upgrading might also have restrinctions, so pay close attention to the fine print. Check to see if a provider requires any fees for adding features or users, and keep an eye out for a list of supported or compatible equipment to see what options you have for building your VoIP network. If you are getting all of your equipment directly from your provider, make sure to understand how that equipment is built-in to your contract. For example, if you cancel your service, what fees are associated with your equipment. If you are interested in keeping your existing numbers, many providers will allow you to port your phone number over to VoIP. Talk to the HavenZone Sales Dept about VoIP Service from companies like IPitomy to cut your monthly phone bill.  

  • Grandstream Wins Gold for Unified Communications Innovation at 2014 Golden Bridge Awards

    • VoIP
    • by HZ Sales Team
    • 09/16/2014

    GXV3275 IP Video Phone for Android™ Recognized for Unified Voice, Video, Data and Mobility Communications  Grandstream Networks today announced it has earned a 2014 Golden Bridge Award recognizing the groundbreaking GXV3275 IP Video Phone for Android™ for its innovation in unified communications and leveraging the ecosystem of the Android platform and Google Play Store. Targeted to SMBs, enterprise, SOHO and mobile workers looking to increase productivity, the GXV3275 is a 3-in-1 communications device that unifies and leverages mobile technology in a desktop video phone. Winners were honored during the 6th annual Golden Bridge awards dinner on September 8 in San Francisco. The 7” touchscreen GXV3275 is a revolutionary 3-in-1 desktop communication hub combining the features of a 6-line HD IP Phone, power of multi-party/multi-platform HD video conferencing and Android tablet functionality with full access to the hundreds of thousands of Android apps in the Google Play Store – including popular business and productivity apps such as Microsoft Lync® and Skype GoToMeeting™ and Salesforce1™. The phone includes built-in Bluetooth to support Bluetooth headsets, syncing with mobile phones and for voice call transferring from mobile phones to the GXV3275 and back. With attractive affordability, the GXV3275 desktop video conferencing solution also helps to erase the telepresence adoption barriers many businesses have encountered, and hesitate to invest in, with more expensive video conferencing solutions. “User familiarity of mobile smartphone ease and functionality prompted Grandstream to evolve the desktop phone into a similarly smart device,” said David Li, CEO of Grandstream Networks. “We appreciate the validation by the Golden Bridge Awards and the recognition that the GXV3275 is the first 7” touchscreen, 6-line desktop IP video phone to leverage Android with full access to the Google Play Store of hundreds of thousands of apps and platforms – a true multiplatform device.” About the Golden Bridge Awards: Golden Bridge Awards are an annual industry and peers recognition program honoring best companies in every major industry from large to small and new start-ups in North America, Europe, Middle-East, Africa, Asia-Pacific, and Latin-America, Best New Products and Services, Best Innovations, Management and Teams, Women in Business and the Professions, Case Studies, Customer Satisfaction, and PR and Marketing Campaigns from all over the world. Learn more about The Golden Bridge Awards at www.goldenbridgeawards.com About Grandstream Networks: Founded in 2002, Grandstream Networks is the leading manufacturer of IP voice/video telephony and video surveillance solutions. Grandstream serves the small-to-medium business and consumer markets with innovative products that lower communication costs, increase security protection, and enhance productivity. Visit www.grandstream.com for more information or connect with us on Facebook, Linkedin and Twitter. HavenZone is an authorized Grandstream Reseller. Contact the HavenZone Sales Team for more information.

  • New GrandStream phones…

    • VoIP
    • by HZ Sales Team
    • 03/24/2014

    GrandStream is one of the manufacturers that HavenZone uses for VoIP (Voice over IP) equipment. The latest phones to be released from GrandStream are extremely robust and have the looks to desire. Both the GXP2140 and GXP2160 have Bluetooth technology included to allow for users to connect a Bluetooth headset to them for hands free operation. Along with that all three models have gigabit ports to allow for high speed network connections of any device connected to the phone. With other great features like on screen weather reports, stock reports and currency exchange. The phones have XML integration that allows for customized applications to be programmed for them. Contact the HavenZone Sales Team for more information about these three new phones.   The GXP2130 The GXP2130 is a state-of-the-art enterprise grade IP phone that features up to 3 lines, 2.8 inch TFT Color LCD, 4 XML programmable context-sensitive soft keys, 8 programmable BLF extension keys, dual Gigabit network ports, integrated PoE, 4-way voice conferencing, and Electronic Hook Switch (EHS). The GXP2130 delivers superior HD audio quality on the handset and speakerphone, rich and leading edge telephony features, personalized information and customizable application service, automated provisioning for easy deployment, advanced security protection for privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms. Ideal for SMBs, enterprises and SOHOs, the GXP2130 is the perfect choice for users looking for a high quality, feature rich IP phone with advanced functionality that is simple to use.   The GXP2140 The GXP2140 is a state-of-the-art enterprise grade IP phone that features up to 4 lines, 4.3 inch TFT Color LCD, 5 XML programmable context-sensitive soft keys, dual Gigabit network ports, integrated PoE and Bluetooth, 5-way voice conferencing, and Electronic Hook Switch (EHS). The GXP2140 delivers superior HD audio quality on the handset and speakerphone, rich and cutting edge telephony features, personalized information and customizable application service, automated provisioning for easy deployment, advanced security protection for privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms. The GXP2140 is compatible with the GXP2200 Extension Module, allowing for quick and easy access to up to 160 contacts at the touch of a finger. Ideal for enterprises and SMBs, the GXP2140 is the perfect choice for users looking for a high quality, feature rich multi-line executive IP phone with advanced functionality and performance.   The GXP2160 The GXP2160 is a state-of-the-art enterprise level 6-line SIP phone that features a 4.3 inch color LCD, 5 programmable context-sensitive soft keys, 24 programmable BLF extension keys, dual Gigabit network ports, integrated PoE and Bluetooth, 5-way voice-conferencing, and Electronic Hook Switch (EHS). The GXP2160 delivers superior HD audio quality on the handset and speakerphone, rich and cutting edge telephony features, and personalized information and customizable application service. The GXP2160 also supports automated provisioning for easy deployment, advanced security protection for privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms. Ideal for enterprise and SMBs, the GXP2160 is a powerful color-screen IP Phone for users who handle high call volume and require access to advanced voice communication features.   All three of these new phones work great with the GrandStream UCM6XXX Series of VoIP Phone Systems. All GrandStream IP endpoints, can be quickly provisioned through the Zero Configuration feature on the UCM6XXX series, which allows for setup of an entire GrandStream solution in just minutes. This is a very inexpensive VoIP solution that HavenZone can offer to your business that can start saving you money today. Contact the HavenZone Sales Team to learn more about how you can start saving today!  

  • IPitomy Announces the Release of its New IP290 Enterprise HD Phone for VoIP

    • VoIP
    • by HZ Sales Team
    • 12/09/2013

    The IP290 is designed to cost effectively provide an entry level IP end point for large VoIP and IP PBX deployments such as educational facilities, government and commercial organizations. IPitomy, a leading designer of IP PBX solutions and High definition telephones for VoIP, announces today the release of new model IP290 SIP phone to their HD lineup. The new IP290 HD SIP phone is now available to IPitomy dealers. This phone is aimed at providing IPitomy users with a robust entry level HD SIP phone that fits the needs of many business applications. The IP290 has a 5 line backlit display that is easily viewed from any angle, and has four multifunction Soft-Keys that add to the ease of use. The 290 also supports the g.722 high definition codec providing exceptional call quality. With its enhanced audio design, the full duplex speaker phone quality is outstanding. The IP290 phone can handle up to 2 simultaneous calls has an adjustable base and integrated wall mounting. Like all IPitomy phones, the IP290 can be set up as a remote phone without additional licensing and minimal programming, allowing users the flexibility to work from home or a remote office. As part of IPitomy’s HD Phone lineup, the IP290 has all of the basic function keys most users utilize on a day to day basis, such as 3 way conference, hold, transfer, redial, voicemail and headset keys. With a small footprint, the phone fits nicely on any desk or wall, and can be utilized in most office applications. Elaine Blodgett, Sales Manager of IPitomy says, “There are many applications for the new IP290, schools, large organizations and call centers will find our new model phone an attractive option. The phone is competitively priced, and meets the requirements for a highly functional HD phone in a simple compact package.” IPitomy Communications is a premier pure voice over IP PBX system that is meeting a market demand internationally for a feature-rich, price competitive Unified Communications Business System. IPitomy designs and manufactures a complete line of IP telephony equipment including IP PBX Systems, IP Telephones, Desktop Call Manager and Call Center Software. For more information contact the HavenZone Sales Team...

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