HavenZone IT Solutions - Help Desk Support

We offer your company a Help Desk Style Support System

A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, a website or e-mail. There are also in-house help desks geared toward providing the same kind of help to a company's employees.

A typical help desk has several functions. It provides a single point of contact for users to receive help on computer issues. The help desk typically manages its requests via help desk software, such as an issue tracking system. Also known as a "Local Bug Tracker" (LBT), this system allows tracking of user requests with a unique number. There are many software applications to support the help desk function.

Some companies have a telecom team that is responsible for the phone infrastructure such as PBX, voicemail, VoIP, telephone sets, modems and fax machines. They are responsible for configuring and moving telephone numbers, voicemail setup and configuration and are assigned these types of issues from the help desk.

With HavenZone IT Outsourcing Plans it is like having your very own Help Desk for your company. The difference is it won't cost you anywhere near as much as hiring a full time Support Staff. We offer the full time support staff at a fraction of the cost.
We support everything on your network, allowing your infrastructure to stay up and running.
View our IT Outsourcing to learn more about how we can help your company.

HavenZone offers a wide range of network solutions... Contact the HavenZone Sales Team to learn more...